BUNDLES AND BRAIDS RETURN AND REFUND POLICY

Effective Date: July 22, 2026

Last Updated: July 22, 2026

At Bundles and Braids, we take pride in providing high-quality hair care items, accessories, and custom pieces. Because our products are closely tied to personal hygiene and custom craftsmanship, please review our return and refund guidelines carefully before making a purchase.

1. General Return Eligibility

To be eligible for a return on standard, non-custom items (such as ready-to-ship accessories or unopened hijab refreshers):

You must initiate and request your return within 7 days of delivery.

The item must be unused, unworn, and uninstalled, in its original, unopened packaging with all tags and seals intact.  

2. Final Sale & Non-Returnable Items

Due to strict health, safety, and hygiene regulations regarding hair and personal items, we cannot accept returns, exchanges, or issue refunds on the following categories:

Custom & Made-to-Order Items: Custom hijabs, custom locks, braid extensions, and custom wigs crafted or altered to your specific requests are final sale.  

Opened or Used Hair Products: Wigs, hair extensions, and hair care items that have been opened, unboxed, worn, tested, or used.  

3. Damaged, Defective, or Incorrect Items

We thoroughly inspect all items prior to shipment. If your order arrives damaged, defective, or incorrect:  
You must contact us within 7 days of delivery at BundlesandBraidslv@gmail.com.  

Please include your order number and clear photographic or video evidence of the damage or mistake.

Once verified, we will gladly issue a replacement or appropriate refund at our discretion.  

4. How to Request a Return

1. Email our support team at BundlesandBraidslv@gmail.com with your name, order number, and the reason for the return.  

2. If your return is approved, you will receive instructions on where to send the package.  

3. Customers are responsible for paying all return shipping costs unless the item arrived damaged or an error was made on our part. Original shipping fees are non-refundable.  

5. Refund Processing

Once your returned item is received and inspected by our team:

 We will notify you via email regarding the approval or rejection of your refund.  

 If approved, your refund will be processed and automatically applied to your original method of payment. Please allow 5 to 7 business days for the credit to reflect in your account, depending on your bank or card issuer.  

Questions or Support?

If you have any questions about choosing the right color, texture, or custom length before placing your order, please reach out to us—we are always happy to help!

 Email: BundlesandBraidslv@gmail.com

 Location: Las Vegas, Nevada